Knowledge Base
Clear, current guides for building, publishing, billing, domains, email, and account management on Xelora.
Browse by Category
Start with the area you are working on.
Getting Started
Start here if you are new to Xelora: account setup, templates, first builds, and the core product rules.
AI Website Builder
Build, rebuild, and customise your website with AI.
Publishing & Domains
Register domains, connect external domains, manage DNS, renewals, WHOIS privacy, and transfers.
Set up Pro and Business plan email, mail clients, forwarding, aliases, and common delivery checks.
Billing & Plans
Understand plan pricing, credits, invoices, renewals, payment methods, upgrades, cancellations, and refunds.
Account
Manage login details, profile information, account security, contacts, and project sharing.
Troubleshooting
Fix common build, rebuild, login, billing, email, publishing, and AI instruction issues.
SEO & Performance
Improve search visibility, page metadata, image weight, headings, and site speed basics.
Popular Articles
The guides customers open most often.
Your first 5 minutes on Xelora
The fastest path from a new account to your first website project.
Publishing & DomainsManaging DNS records
Understand the common DNS records used for websites, email, verification, and redirects.
AI Website BuilderBuilding contact forms with the Form Manager
Create contact forms, set fields, configure notifications, and review submissions from the editor.
Getting StartedFrequently asked questions
Direct answers to the most common Xelora website builder, billing, domain, email, and account questions.
AI Website BuilderUsing AI chat in the editor
Ask for page edits in plain English and keep requests specific.
AI Website BuilderAdding, renaming, and removing pages
Manage the pages in your website without duplicating work or publishing unwanted content.
Recently Updated
Freshly reviewed help content.
Is the rebuild preview really free?
Yes. Paste your current website URL and Xelora creates a free rebuild preview. No card, no account required to see the preview. You only choose a plan when you are ready to publish.
What happens after I paste my website URL?
You land in the Xelora editor, the AI cloner pulls your site’s public content, and the rebuild engine produces a modern preview homepage. You review, refine, and only choose a plan when you are ready to publish.
Can Xelora rebuild ecommerce or online stores?
No. Xelora rebuilds non-ecommerce business websites: brochure, service, portfolio, community, local-team sites. No carts, no checkout, no product catalogues, no booking engines, no custom apps, no member portals.
How does email hosting work?
Pro and Business include email hosting on your domain (e.g. you@yourbusiness.com.au) with proper mailbox storage. Starter does not include email. Optional — you can keep your existing email separate.
Can I keep my current domain?
Yes. Three options: keep your domain with your current registrar and point it at Xelora, transfer it to Xelora to manage in one place, or use a free Xelora subdomain while you decide.
What does the assisted first rebuild include?
On Pro and Business, we build the first version of your modern rebuild for you during launch. No separate design fee. Bounded to the launch — not unlimited.
Still need help?
Open a ticket and include the domain, project, invoice, or service number if you have one.