Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, billing address
• Payment Information: Credit card details, billing information (processed securely via Stripe)
• Technical Data: IP addresses, browser type, device information, access times
• Usage Data: How you interact with our services, features used, pages visited
• Support Data: Information provided in support tickets and communications

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and send transaction confirmations
• Send service updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, customer support)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to the sharing

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legal compliance, dispute resolution, and enforcement of our agreements. Backups may persist for up to 90 days after deletion.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@xelora.host.

7. Cookies and Tracking

We use cookies and tags for site analytics and conversion measurement. We do not use remarketing or ad personalisation signals. See our Cookies Policy for the full list. In summary, we use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our services (Google Analytics 4, consent required)
• Measure whether paid search ads result in signups or purchases (Google Ads conversion measurement, consent required)
• Improve site performance and user experience

You can control cookies through your browser settings. Disabling strictly necessary cookies will limit core functionality.

8. Third-Party Services

Our services may contain links to third-party websites and integrate with third-party services:

• Stripe: Payment processing (PCI DSS compliant)
• XelCore: Website management panel
• Cloudflare: CDN and security services

These third parties have their own privacy policies. We are not responsible for their practices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our client area. Your continued use of our services after changes constitutes acceptance.

12. GDPR Compliance

For EU residents, we comply with the General Data Protection Regulation (GDPR). You have the right to lodge a complaint with a supervisory authority. Our data protection officer can be reached at dpo@example.com.

13. Contact Us

For questions about this privacy policy or our data practices, please contact:
Xelora
Email: privacy@xelora.host