Troubleshooting

Payment declined

Understand common payment failures and how to retry safely.

On this page

Common causes

  • Insufficient funds.
  • Expired card or incorrect CVC.
  • Bank fraud checks blocking the transaction.
  • International or online payments disabled by the bank.

What to do

Try again once, then contact your bank or use another payment method. Avoid repeated rapid retries if the bank is blocking the charge.

Duplicate pending orders

If one attempt fails and another succeeds, the paid invoice is the active purchase. Unpaid stale orders are cancelled automatically where possible.

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