Billing & Plans

Invoices, auto-renewal, and refunds

Understand invoices, renewals, failed payments, and refund limitations.

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Invoice statuses

  • Unpaid: payment is due.
  • Paid: payment has been received.
  • Cancelled: the invoice was voided.
  • Refunded: a completed payment was refunded or partially refunded where applicable.
Client invoices
Invoices View and pay your invoices
Amount Due
$14.95
Total Paid
$169.40
All Invoices Unpaid Paid
Invoice # Date Due Date Total Status Actions
XEL-1042 11 May 24 May $14.95 Unpaid
XEL-1041 17 Apr 17 Apr $24.95 Paid
XEL-1024 24 Mar 24 Mar $14.95 Paid

Renewals

Services renew according to their billing cycle. Keep payment details current to avoid interruption.

Refunds

Do not assume every purchase is refundable. Domain registrations, transfers, renewals, and other registry-backed items are commonly non-refundable once submitted.

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